How to Contact SHA during COVID-19



SHA Security

315-475-6181 Ext. 5

Emergency Work Orders  / Maintenance

315-475-6181 Ext. 3

Resident Support Services /Social Work

315-475-6181 Ext. 6

Toomey Abbot Towers

(315) 428 0187

Central Village, Almus Oliver Towers & McKinney Manor

(315) 478-1671

Ross Towers, Vinette Towers, Fahey Court & Eastwood Heights

(315) 422-0408

James Geddes & Benderson Heights & Scattered Sites

(315) 470-4421

Pioneer Homes

(315) 473-6810

Freedom Commons

(315) 470-0556

Eastwood Homes, Leonard Buildings & Homes of Syracuse

(315) 433-1262

Community Numbers related to the COVID-19/Coronavirus Assistance

If you are sick please contact your primary care physician and describe your symptoms. Follow their advice.

If you do not have a primary care doctor or are uninsured, call Upstate Medical University at 315-464-3979 and someone will tell you if you should be tested. The number will be available from 7 a.m. until 11 p.m.


Emergency Food Services for Senior Citizens – age 55+   Call 315 218-1987

Emergency Food for Children & Adults  – Please call 211 to find a location closest to you.




Dear Residents,


By now most of you are aware that the City of Syracuse and Onondaga County have declared a State of Emergency due to the spread of COVID-19, commonly called the Coronavirus. As a result of this situation, Syracuse Housing Authority is closing offices to walk ins and strictly limiting appointments to emergency only.


We regret the delays this shift in service may cause, but feel that the health and safety of our residents, employees and the community require this step. We ask for your patience and cooperation as we implement the following changes:


  1. Property Management Offices: will remain open but available by telephone only. Many leasing functions can be completed through a combination of telephone, mail or email. Nevertheless, we will be relaxing deadlines for annual and interim certifications, inspections and other leasing related functions.
  2. Maintenance: SHA staff will only enter housing units for emergency repair work. All nonemergency maintenance issues will have to wait until the threat of virus has passed.
  3. Daily Status Checks will continue in high-rise buildings.
  4. Security Patrol Services will continue as normal, but as a reminder, SHA does not provide an emergency security response. Please call 911 for emergencies.
  5. Resident Activities, computer labs and bus trips have all been suspended until further notice. As much as possible, you will need to rely on your personal resources to meet you daily needs.

"Social distancing" is a term being used by public health officials to encourage the public to limit their exposure to the COVID-19 virus. This means staying home if you are sick, only going to public spaces for essential services such as getting food, medicines or emergency services. lt also means limiting visitors to avoid sharing germs. I encourage you to take this message seriously for your health and those around you.



William Simmons, Executive Director


17 de marzo de 2020

Estimados residentes,

En este momento la mayoría de ustedes son conscientes de que la Ciudad de Syracuse y el Condado de Onondaga han declarado estado de emergencia debido a la propagación de COVID-19, comúnmente llamado el Coronavirus. Como resultado de esta situación, la Autoridad de Vivienda de Syracuse (SHA) está cerrando oficinas en las instalaciones, limitando estrictamente las citas a emergencias solamente.

Lamentamos los retrasos en este cambio en el servicio puede causar, pero sentimos que la salud y la seguridad de nuestros residentes, empleados y comunidad requieren este paso. Pedimos su paciencia y cooperación al implementar los siguientes cambios:

  • Las oficinas de Administración permanecerán abiertas, pero solo disponibles por teléfono. Muchas funciones de arrendamiento se pueden completar a través de una combinación de teléfono, correo o correo electrónico. Sin embargo, estaremos relajando los plazos para certificaciones anuales e interinas, inspecciones y otras funciones relacionadas con el arrendamiento.
  • Los empleados de mantenimiento solo ingresarán a las unidades de vivienda para trabajos de reparación de emergencia. Todos los problemas de mantenimiento que no sean de emergencia tendrán que esperar hasta que la amenaza del virus haya pasado.
  • El chequeo diario de las puertas continuará en edificios. Los servicios de patrulla de seguridad continuarán con normalidad, pero como recordatorio, SHA no proporciona una respuesta de seguridad a emergencias. Llame al 911 para emergencias.
  • Las actividades de inquilinos, laboratorios de computación y viajes en autobús han sido suspendidos hasta nuevo aviso. En la medida de lo posible, tendrá que confiar en sus recursos personales para satisfacer sus necesidades diarias. Adjunto hay una lista de SHA y recursos basados en la comunidad en caso de que su familia tenga una necesidad emergente.

"Distanciamiento social" es un término utilizado por los funcionarios de salud pública para alentar al público a limitar su exposición al virus COVID-19. Esto significa quedarse en casa si está enfermo, solo ir a espacios públicos para servicios esenciales como la obtención de alimentos, medicamentos o servicios de emergencia. También significa limitar a los visitantes para evitar compartir gérmenes. Les animo a que tomen este mensaje en serio para su salud y los que les rodean.


William J. Simmons, Director Ejecutivo

1 thought on “How to Contact SHA during COVID-19”

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