Building Neighborhoods. Growing Dreams.

Information on COVID-19 and Local Resources


Dear Residents,

By now most of you are aware that the City of Syracuse and Onondaga County have declared a State of Emergency due to the spread of COVID-19, commonly called the Coronavirus. As a result of this situation, Syracuse Housing Authority is closing offices to walk ins and strictly limiting appointments to emergency only.  We regret the delays this shift in service may cause, but feel that the health and safety of our residents, employees and the community require this step. We ask for your patience and cooperation as we implement the following changes:

  1. Property Management Offices: will remain open but available by telephone only. Many leasing functions can be completed through a combination of telephone, mail or email. Nevertheless, we will be relaxing deadlines for annual and interim certifications, inspections and other leasing related functions.
  2. Maintenance: SHA staff will only enter housing units for emergency repair work. All nonemergency maintenance issues will have to wait until the threat of virus has passed.  Call 315-475-6181 Ext. 3
  3. Daily Status Checks will continue in high-rise buildings.
  4. Security Patrol Services will continue as normal, but as a reminder, SHA does not provide an emergency security response. Please call 911 for emergencies.
  5. Resident Support Services:  Call (315) 475-6181 Ext. 6.  RSS staff stand ready to help!  Being separated from family, friends and neighbors can take a toll on our emotions. We understand that many people are feeling worried and stressed.   The Resident Support Services Team at Syracuse Housing Authority wants you to know that we understand the range of emotions that you may be experiencing. Our staff are available to talk to you on the telephone if you have questions or just need a friendly person to talk to.  Call (315) 475-6181 Ext. 6 All calls are judgment-free and confidential.

Call us for:
• Questions about COVID-19/Coronavirus Public Health Information
• If you test positive for COVID-19
• If you have unmet needs for food, medication or health care.
• If you are feeling anxious or worried and just want someone to talk to.

  1. Resident Health Advocates – Can provide peer telephone support. Call us if you or someone you know would like a daily check-in call. Call 315-470-4375 to get connected. Resident Health Advocates (RHA’s) are trained and supported by the Upstate Medical University in partnership with Syracuse Housing Authority’s Healthy Neighbors Partnership Program.

"Social distancing" is a term being used by public health officials to encourage the public to limit their exposure to the COVID-19 virus. This means staying home if you are sick, only going to public spaces for essential services such as getting food, medicines or emergency services. lt also means limiting visitors to avoid sharing germs. I encourage you to take this message seriously for your health and those around you.



Message from the Executive Director of the Syracuse Housing Authority

I want to personally welcome you to the Syracuse Housing Authority, a dynamic force in the city of Syracuse, New York. We own or manage fifteen residential developments in the city, with more than 2,500 apartments. We provide not only a great place to make your home, but a great place to work and do business. We are a strong force working to reshape the city of Syracuse in a positive way and develop a better future for the people of Central New York.

When you look at the details, you will see that we are efficient in our goals: providing safe homes and communities; providing good options for the kind of apartment or house people can call home; caring for and developing neighborhoods that have community centers, parks, gardens, trees, and attractive buildings.

Most importantly, we are a community of people actively seeking to improve the lives of everyone we meet. We provide self-sufficiency programs and encourage individual growth among every age group and socio-economic class.

We are glad you have chosen to be part of our efforts and our vision.



Newsletter For Residents on COVID-19

COVID-19 Information in Spanish

SHA MAIN OFFICE: 315-475-6181

SHA Security
315-475-6181 Ext. 5
Emergency Work Orders / Maintenance
315-475-6181 Ext. 3
Resident Support Services /Social Work
315-475-6181 Ext. 6
Toomey Abbot Towers
(315) 428 0187
Central Village, Almus Oliver Towers & McKinney Manor
(315) 478-1671
Ross Towers, Vinette Towers, Fahey Court & Eastwood Heights
(315) 422-0408
James Geddes & Benderson Heights & Scattered Sites
(315) 470-4421
Pioneer Homes
(315) 473-6810
Freedom Commons
(315) 470-0556
Eastwood Homes, Leonard Buildings & Homes of Syracuse
(315) 433-1262

 COVID-19 Updates from Onondaga County

Onondaga County DSS 


If you are sick please contact your primary care physician and describe your symptoms. Follow their advice.

If you do not have a primary care doctor or are uninsured, call Upstate Medical University at 315-464-3979 and someone will tell you if you should be tested. The number will be available from 7 a.m. until 11 p.m.

Emergency Food Services - age 55+ 

Call 315 218-1987 

Emergency Food for Children & Adults 

Call 211




East Adams Street Neighborhood Transformation Plan

Dear Residents,

The Syracuse Housing Authority and Blueprint 15 have chosen McCormack Baron Salazar as the Master Developer of the East Adams Street Neighborhood Transformation Project which includes the redevelopment of Pioneer Homes, McKinney Manor, Central Village and the AOT.  There is a great deal of planning that must take place well in advance of any construction activity.  SHA will hold meetings with residents and the community to get your input to update the Master Plan and continued vision for the project.  It is very important that you attend these meetings and remain proactive and involved in the planning stages of the project. SHA will make sure that residents are informed and involved throughout the entire project.  SHA will send out notices in the mail and go door to door.  Please call us with questions that you have about the project.  Updates will also be posted on our facebook page @syracusehousing and this website.  You may also contact your Tenant Association Leaders, Robert Mike for Pioneer Homes and Supreena Smalls for McKinney Manor who have been very involved in the planning of the project and who are also on the Blueprint 15 Board.

Sincerely, Executive Director

William Simmons


Public Notice:  Due to COVID-19 the public hearing for SHA's annual plan and five year plan will be held online on April 1, 2020 at 6:00 p.m.  Click here for instructions on how to join the public hearing.


Get Informed and Get Involved!!!


I-81 Viaduct Project

The Syracuse Housing Authority supports the Community Grid Option.  SHA is committed to assisting residents in being informed and involved in New York State's I-81 Viaduct Project.

Click here to read NYSDOT's DEIS



Call 315-470-4210

The Syracuse Housing Authority is committed to equal employment opportunities (EEO)/non-discrimination for all persons regardless of age, carrier status, citizenship, color, disability, ethnicity, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, victim of domestic violence, veteran status or any other status protected by law. Further, Syracuse Housing Authority complies with all applicable non-discrimination laws in the administration of its policies, programs and activities.